Below are some common questions our clients ask before purchasing our products. If you have other questions, please just send it to email@example.com
The first time you experience the superior “wet grip” of real, natural cork in active or hot yoga poses, you’ll understand why we couldn’t settle for plastic or foam. When your joints receive the cradling and comfort they deserve from the “bounce” of genuine cork, even demanding routines stop feeling punishing and start feeling enlightening.
It’s time to step up your downward dog, and look for balance in your gear with the same passion as you pursue it in form. The naturally-harvested, sustainable cork we use in Iris yoga and exercise products makes all the difference: like you, it’s eco-conscious, strong, resilient, and ready to take on virtually anything.
The natural cork we use in our Iris brand products is:
Excellent for “wet grip.” The cork we use in our Iris brand yoga and fitness products allows you to pose comfortably, even when practicing hot yoga. With a cork layer over natural rubber, you won’t need to deal with laying down towels over your mat for better grip - just breathe, relax, and enjoy. Antimicrobial and odor-resistant. With Iris products, you won’t need to wince every time you open your gym bag. Unlike plastics and synthetic foam yoga products, cork is naturally antimicrobial, which helps fight off mold, mildew, and unpleasant odors between uses. While regular surface cleaning and maintenance is still important, cork makes it much easier. Natural and Biodegradable. A PVC foam yoga mat can take hundreds of years to break down once it’s thrown away - and that’s definitely not eco-friendly. The natural cork and rubber construction of Iris yoga and exercise products, however, breaks down in only a few years if it ever needs to be discarded. It’s also built to last, which means you’ll be able to use it for years before giving it back to the earth with a clear conscience.
Clear the cork surface with a wet cloth, never soak or submerge in water.
Allow the cork to dry in the air before rolling it up again and storing.
Protect from direct sunlight.
The initial odour of the natural rubber on the cork mat will ease after time.
We aim to ship orders within 24 hours of the item/s being purchased and to arrive at your home with 2 to 3 days via courier
We ship orders from our head office and warehouse based in London, UK.
To develop innovative and differentiated Yoga cork products, in a socially and environmentally responsible way, in order to satisfy the most diverse needs of our customers.
To be a company of reference in the Yoga market, recognised as the best option for our customers, through the high quality and differentiation of our products.
Social and environmental responsibility
If you're not happy with your Iris Yoga Product, return it within 30 days for a full refund but please be aware you will need to cover the cost of your return postage.
Please note: Returns for packages of more than 2 items must be unopened and in the original packaging. Unless mentioned otherwise, all other products should be returned unused and in a re-saleable condition.
How to make a return?
Please email firstname.lastname@example.org (or reply to your order confirmation email) to let us know you’d like to return your order. We’ll then supply you the returns address and a unique returns number. Once we’ve received and accepted your return, we’ll send your refund to the payment method you used when placing your order within 3 working days of receipt.
If you believe your item has been damaged or is faulty. Please email email@example.com (or reply to your order confirmation email) and send a photo of the item along with a photo of the damage as soon as possible so that we can solve the problem. Some natural imperfections in cork are to be expected.
Wholesale and Bulk Buy Orders
Due to operational & handling costs; bulk buys, wholesale & orders for businesses are not refundable.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail:- firstname.lastname@example.org